Terms and Conditions

Hello, we’re Infolabs Technologies Pvt. Ltd. (“Infolabs”, “we”, “our”, or “us”).

We provide our customers with managed IT services, cloud infrastructure setup, SaaS solution deployment, and ongoing technical support (collectively, our “Services”). Our Services may include assisting you in procuring, configuring, and managing products and subscriptions from third-party vendors and platforms such as Microsoft, Amazon Web Services (AWS), Google Cloud, Sophos, and other technology providers (“Vendors”).

By accessing our website https://www.infolabstechnologies.com, or by purchasing or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree with any of these Terms, you must not access or use our Services.

If you have any questions, please contact us at 📧 reachus@infolabstech.com.

1. Using Our Services & Website

We grant you a non-exclusive, non-transferable, revocable license to access and use our Services and Website, provided you comply with these Terms.

To use our Services, you may need to provide certain information (such as business details, contact information, or system credentials) that can identify you or your organization. You agree that all information you provide is accurate, up-to-date, and will be managed in accordance with our Privacy Policy.

By using our Services, you consent to receiving service-related electronic communications from us. You may opt-out of marketing communications at any time.

2. Service Engagement

When you engage with Infolabs, we may provide one or more of the following:

Cloud infrastructure deployment and migration (e.g., AWS, Azure, Google Cloud)
SaaS solution implementation (e.g., Microsoft 365, Google Workspace, Sophos)
Managed IT services and remote support
Backup, security, and monitoring solutions
Technical consulting and project delivery

Each engagement may be governed by a separate Proposal, Quotation, or Statement of Work (SOW) describing scope, timelines, and fees. These Terms apply to all such engagements unless explicitly overridden in writing.

3. Fees & Payments

You acknowledge and agree that:

Fees for Services will be set out in our quotation, invoice, or SOW.
Unless otherwise stated, all prices are exclusive of applicable taxes (GST, etc.).
Payment is due within [15/30] days of the invoice date unless agreed otherwise.
Late payments may incur interest at 1.5% per month or the maximum permitted by law.
Subscription-based services (e.g., Microsoft 365 or AWS) are billed in accordance with Vendor billing cycles.

We may use third-party payment processors (such as Razorpay, Stripe, or bank gateways). Their terms and privacy policies will also apply to your payment. We are not responsible for any errors or unauthorized use through these processors.

4. Third-Party Vendors and Licensing

Infolabs acts as a reseller or implementation partner for several cloud and SaaS Vendors.
You acknowledge that:

Vendor-specific terms and end-user license agreements (EULAs) also apply to your use of those products.
We do not control Vendor systems, uptime, or product functionality.
Infolabs is not liable for outages, service interruptions, or data loss caused by Vendor platforms.
Licensing compliance is the Client’s responsibility once access is granted or transferred.

5. Data, Privacy, and Security

We may collect, process, and store your information to deliver our Services effectively.
You agree that:

All data you provide is accurate and that you have the rights to share it.
We may retain configuration and system logs for troubleshooting and audit purposes.
Personal and business data will be managed as per our Privacy Policy.
We may allow authorized third-party tools or APIs to access your systems for service delivery (e.g., Microsoft Partner Centre or AWS IAM).

We adhere to best practices for data protection and daily backup of our own systems, but we cannot guarantee against data loss.
Clients are responsible for maintaining adequate backups of their own data unless explicitly covered under a Managed Backup Service Agreement.

6. Intellectual Property

All content, designs, processes, and documentation created by Infolabs remain our intellectual property unless otherwise agreed in writing.
Any custom scripts, configurations, or templates provided under a project are licensed for your internal use only.
You must not copy, modify, reverse engineer, or redistribute our proprietary materials without our consent.

7. Limitations of Liability

To the fullest extent permitted by law:

Infolabs shall not be liable for any indirect, incidental, or consequential loss (including data loss, downtime, or loss of revenue).
Our total aggregate liability for any claim shall not exceed the total fees paid by you to Infolabs in the preceding three (3) months.
Services are provided on a best-effort basis; uptime and performance depend on third-party Vendors and network providers.

Nothing in these Terms excludes statutory rights that cannot be excluded under Indian law.

8. Indemnity

You agree to indemnify and hold harmless Infolabs, its employees, and partners from any loss, claim, or damage arising from:

Your misuse of our Services or third-party systems;
Any data breach or unauthorised access resulting from your own systems;
Violation of Vendor or third-party license terms; or
Misrepresentation or non-compliance during your use of our Services.

9. Termination

You may terminate a service agreement by giving 30 days’ written notice.
We may suspend or terminate your Services for non-payment, breach of terms, or unlawful activity.
Upon termination, all outstanding fees become immediately due.
Certain clauses (such as confidentiality, limitation of liability, and indemnity) will survive termination.

10. Confidentiality

Both parties agree to maintain confidentiality of all non-public information shared during the engagement. This includes system credentials, business data, and configurations.
We may disclose information only:

To our employees or contractors who need it to deliver the Services;
As required by law; or
With your written consent.

11. Force Majeure

We are not liable for failure to deliver Services caused by circumstances beyond our reasonable control (including natural disasters, vendor outages, cyberattacks, or government actions).

12. Governing Law

These Terms are governed by the laws of India, and disputes will be subject to the exclusive jurisdiction of the courts of Bengaluru.

13. Notices

Any notice under these Terms must be sent in writing to:
📧 reachus@infolabstech.com
or to the most recent business email address you have provided to us.

14. Variation of Terms

We may modify or update these Terms from time to time without prior notice.
By continuing to use our Services or Website after any changes, you accept and agree to the revised Terms.